Terms of service

When you request something made by Samalla, you also agree upon these terms of service. I link these in every email you’ll get from me and I’ll make sure you can easily read them over and over. If you do not agree, don’t request something made by me.


1. Requesting through etsy/webshop or email
Most orders and bespoke orders go through Etsy (samallanl.etsy.com) or the samalla.nl webshop but we can handle the order via email (info@samalla.nl). Please be as specific as you can be. We’ll bounce emails up and down until we both agree upon the design.

2. Time frame
Client is obligated to mention a deadline if there is one before we start. If a deadline is not set, the project will go it’s own pace in completion. There will be a timeframe in which I think I will finish, but sometimes I have to do things a few times to get it right. I start 2 weeks after payment.
Ready made items are shipped within a few days.

3. Pricing and Payment
Client is obligated to mention a budget if there is one before we start. All pricing I give the client are in euros without shipping and handling. Payment proceeds in euros via bank transfer. Etsy has more payment options available and shows you the most current exchange rate, but extra costs I will have to calculate on your order.

Client can choose a payment plan of 50-50. This means the client can pay 50% so I can start making the custom and 50% plus postage to have it delivered. This is only acceptable for bespoke orders above €300 and not for ready made.

4. Updates
I try to keep my clients posted on progress via their personal bespoke page (see Bespoke info). Progress pictures will also be shown on social media (without the client’s name), unless requested otherwise (for bridal commissions per example). Any change request from the client’s side will add +€25 and additional materials cost. This could also cause a delay in the time frame.

I will also inform the client when I have a delay due to either personal reasons (illness, logistics etc.) or third party delays (suppliers, pandemics etc.).

5. Shipping
Shipping proceeds via PostNL (www.postnl.nl). Their regulation on shipping applies. All items shipped are insured and are signed for. Client will get a track & trace if possible.

Clients are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

The dates I give is when I ship, not when it arrives.

6. Visits
At this moment it is not possible to visit the workshop or make an in person meeting with me. Corona is still one of the reasons. If you wish to speak to me face to face, you can make a skype / discord / googlemeet appointment.

7. Returns and refunds
Shipping costs for returning the item are for the clients. Clients are also responsible for correct returns. If the item is not received in original state, refunds will be denied. Bespoke items cannot be returned. Please check the elaborate info on returns and refunds.

8. Privacy policy
I will handle your data as stated in my privacy statement.

Last reviewed on 17 june 2021